Frequently Asked Questions About Window Cleaning

Find answers to common questions about our professional window cleaning services. If you don't see your question answered here, please contact us directly.

At Nielson Family Window Cleaning, we believe in transparency and providing our customers with all the information they need. Browse through our frequently asked questions below to learn more about our window cleaning process, scheduling, pricing, and more.

General Window Cleaning Questions

How often should I have my windows professionally cleaned?

For residential properties in Kansas City, we recommend professional window cleaning at least twice a year – typically in spring and fall. This schedule helps remove seasonal debris, pollen, and environmental contaminants that accumulate on glass surfaces. However, homes near construction sites, heavily wooded areas, or those exposed to high pollution may benefit from quarterly cleanings. Commercial properties often require more frequent cleanings (monthly or quarterly) to maintain a professional appearance and maximize natural light.

What is the best season for window cleaning in Kansas City?

Spring and fall are ideal seasons for window cleaning in Kansas City. Spring cleaning removes winter grime, salt residue, and pollen, while fall cleaning prepares your windows for winter by removing summer dust and debris. That said, our eco-friendly solutions and professional techniques allow us to clean windows effectively year-round, even in hot summer months or cooler winter days (above freezing temperatures). Many of our customers schedule regular cleanings in advance to ensure their preferred time slots.

What is your typical window cleaning process?

Our professional window cleaning process includes:

Assessment: We begin by examining your windows to identify any special needs or problem areas.
Preparation: We carefully move and protect furniture and valuables near windows and place protective coverings on floors and surfaces.
Pre-cleaning: We remove debris, cobwebs, and insect nests from window frames and tracks.
Washing: Using our eco-friendly cleaning solutions, we thoroughly wash each window pane.
Squeegee technique: We use professional-grade squeegees for a streak-free finish.
Detail work: We clean frames, sills, and tracks, and wipe down any water spots.
Inspection: We perform a final inspection from both inside and outside to ensure perfect results.

The time required depends on the number and accessibility of windows, but an average home (10-15 windows) typically takes 2-3 hours for complete interior and exterior cleaning.

What should I do to prepare before your arrival?

To help us provide the most efficient service, we recommend:

Clear window sills of plants, decorations, and personal items
Move furniture that blocks access to windows about 3 feet away (we can assist with this if needed)
Secure pets in a separate room or area
Ensure electrical outlets are accessible for our equipment if needed
Trim bushes or plants that may obstruct exterior window access
Remove window screens if possible (though we're happy to do this as part of our service)

Don't worry if you can't complete all these preparations – our team is trained to work carefully around your belongings and can assist with moving items as needed.

What happens if it rains after you clean my windows?

We understand this common concern! We offer a 7-day rain guarantee on our window cleaning services. If it rains within 7 days of your cleaning and you notice water spots or streaking, we'll return and touch up the affected exterior windows at no additional charge. It's worth noting that professional window cleaning with our squeegee method and purified water system creates a surface that often repels rainwater more effectively than untreated windows, so light rain may not affect the cleaning results at all. Many customers are surprised to find their professionally cleaned windows still look great even after rainfall.

To request a touch-up under our rain guarantee, simply contact our office within the 7-day period to schedule a convenient time.

Are your cleaning solutions safe for children, pets, and plants?

Absolutely! We prioritize safety and environmental responsibility in all our services. Our cleaning solutions are:

Eco-friendly and biodegradable
Non-toxic and safe around children and pets
Plant-friendly and won't harm your landscaping
Effective at removing dirt, grime, and environmental contaminants
Specially formulated to leave a streak-free finish

We avoid harsh chemicals like ammonia or bleach that can be harmful to your family, pets, and the environment. If you have specific concerns about allergies or sensitivities, please let us know in advance, and we can discuss alternative cleaning options.

Do I need to be home during the window cleaning service?

While we appreciate someone being home for the initial greeting and final inspection, it's not strictly necessary. Many of our clients provide access instructions and go about their day while we work. If you choose not to be present, we'll need:

Clear access instructions (garage code, hidden key location, etc.)
Information about any security systems
Contact information where you can be reached during the service
Any special instructions about pets, areas to avoid, etc.

Rest assured, all our technicians are background-checked, fully insured, and trained to work with the utmost respect for your home and privacy. We're happy to accommodate whatever arrangement makes you most comfortable.

Residential & Commercial Service FAQs

Residential Window Cleaning

Do you clean both interior and exterior windows?

Yes, we offer complete window cleaning services that include both interior and exterior surfaces. Many customers choose our comprehensive package for the best results, but we also offer exterior-only or interior-only options based on your needs. Interior cleaning includes careful attention to detail around window treatments, sills, and frames, while our exterior service uses professional-grade equipment to reach windows up to three stories high. For the clearest, streak-free results, we recommend cleaning both sides of the glass during the same visit.

How do you handle window screens and tracks?

Our standard window cleaning service includes basic screen cleaning and track wiping. We carefully remove screens, clean them using soft brushes and mild cleaning solutions, and then reinstall them after the window glass is cleaned. For window tracks, we remove loose debris and wipe down visible surfaces.

For customers seeking more thorough cleaning, we offer a premium "Deep Clean" service that includes:

Detailed track cleaning with specialized tools to remove built-up dirt and grime
Thorough screen washing to remove embedded dirt, pollen, and environmental residue
Cleaning of window hardware and moving parts
Treatment of weatherstripping and seals

This deep cleaning service is recommended annually to maintain the functionality and appearance of your windows.

How do you handle different window types (double-hung, casement, bay windows)?

Our technicians are trained to properly clean all window types found in Kansas City homes:

Double-hung windows: We clean both sashes, including the areas that overlap when closed. For tilt-in models, we can clean exterior surfaces from inside your home.
Casement windows: We fully clean the cranking mechanisms and ensure proper operation after cleaning.
Bay and bow windows: We carefully clean all angles and panels, including difficult-to-reach corners.
Picture windows: We use specialized equipment for large, fixed panes to ensure streak-free results.
Skylights and ceiling windows: We use extension tools and safety equipment to access these challenging windows.
French doors and sliding glass doors: We treat these as windows, cleaning both glass and tracks.

Our pricing takes into account the complexity and accessibility of different window types, and we'll provide a detailed quote based on your specific window configuration.

How do you protect my furniture and flooring during interior cleaning?

Protecting your home is our top priority during interior window cleaning. Our comprehensive protection process includes:

Wearing clean shoe covers when entering your home
Placing absorbent cloths on window sills and floors beneath work areas
Carefully moving and covering furniture near windows
Using drop cloths for larger areas when necessary
Employing controlled water application techniques that minimize dripping
Immediately wiping up any water that may escape our collection methods

Our technicians are trained to work neatly and efficiently, treating your home with the same care they would their own. We're fully insured for your protection, though our careful procedures mean we rarely need to use that insurance.

Commercial Window Cleaning

Do you offer after-hours commercial cleaning to minimize business disruption?

Yes, we understand that business operations can't always pause for window cleaning. We offer flexible scheduling options for our commercial clients, including:

Early morning services (before business hours)
Evening and after-hours cleaning
Weekend appointments
Holiday scheduling for minimal disruption

Our commercial teams are trained to work efficiently and quietly, minimizing their presence while maintaining thorough cleaning standards. For retail locations, we can focus on storefront windows during closed hours and handle less visible areas during regular business hours. For office buildings, we coordinate with facility managers to create a schedule that works around important meetings or events.

There is no additional charge for standard after-hours scheduling, though very late night work (after 10 PM) may incur a small premium.

What safety protocols do you follow for high-rise window cleaning?

Safety is our absolute priority for high-rise window cleaning. Our comprehensive safety protocols include:

OSHA-compliant equipment and procedures for all elevated work
Specialized training for all technicians working above ground level
Regular inspection and certification of all safety equipment
Site-specific safety plans developed for each building
Proper anchoring systems and fall protection
Weather monitoring to avoid unsafe conditions
Two-person teams for all elevated work
Comprehensive liability and workers' compensation insurance

For buildings over four stories, we employ specialized high-rise techniques including suspended platforms, bosun's chairs, or lift equipment depending on the building's design and access points. We coordinate closely with building management to ensure compliance with all building-specific safety requirements and access protocols.

Do you offer maintenance programs for ongoing commercial service?

Yes, we specialize in creating customized maintenance programs for commercial properties. Our commercial maintenance plans offer several advantages:

Consistent Pricing: Locked-in rates for the contract duration
Priority Scheduling: Guaranteed service windows that fit your business needs
Customized Frequency: Weekly, bi-weekly, monthly, quarterly, or custom schedules
Volume Discounts: Reduced per-service costs compared to one-time cleanings
Comprehensive Tracking: Detailed service reports and cleaning logs
Dedicated Team: The same technicians who become familiar with your property

We can structure maintenance programs to focus on different areas during different visits – for example, alternating between storefront-only and comprehensive cleanings, or focusing on public areas more frequently than private offices. Our contracts are flexible, typically running for one year with month-to-month extensions after the initial term.

How do you handle storefront windows and signage?

Storefront windows are critical to your business image, and we treat them with special attention. Our storefront cleaning process includes:

Careful cleaning around signage, decals, and window displays
Attention to door glass, handles, and frames
Cleaning of display windows to eliminate fingerprints and smudges
Treatment of glass doors for smooth operation
Cleaning of entry area glass and mirrors

For window signage, we use appropriate techniques based on the type of application. Permanent signage is cleaned carefully with compatible solutions that won't damage adhesives or printing. For temporary signage, we can either work around it or temporarily remove and replace it if requested.

Many retail clients choose our "First Impression" package that focuses specifically on entry areas and customer-facing glass surfaces, with more comprehensive cleaning scheduled less frequently.

Pricing, Booking & Special Situations

Pricing Information

How do you determine the cost of window cleaning?

Our pricing is transparent and based on several factors that affect the time and resources required:

Window Count: The total number of windows (each pane counts separately for multi-pane windows)
Accessibility: Ground-level windows cost less than those requiring ladders or special equipment
Window Type: Standard windows vs. specialty windows (French doors, skylights, etc.)
Window Condition: Heavily soiled windows requiring extra attention may incur additional charges
Service Package: Basic cleaning vs. premium packages with track/screen deep cleaning
Property Type: Residential vs. commercial properties have different pricing structures

We provide detailed, itemized quotes before beginning any work, so you'll know exactly what you're paying for. For standard homes with 10-20 windows, prices typically range from $149-$199 for interior and exterior cleaning. Visit our pricing page for more detailed information or use our online calculator to get an estimate.

Do you offer any discounts or special promotions?

Yes! We offer several ways to save on our professional window cleaning services:

Seasonal Promotions: We run special offers during spring and fall, our busiest seasons
Maintenance Plans: Save 10-15% when you schedule regular cleanings (bi-annual or quarterly)
Referral Discounts: Receive $25 off your next service when you refer a friend who books with us
Bundle Discounts: Save when you combine window cleaning with other services like gutter cleaning
New Customer Discount: First-time customers receive 10% off their initial service
Senior & Military Discounts: We offer 10% off for seniors (65+) and active/retired military

To take advantage of current promotions, mention them when booking your appointment or ask your technician about maintenance plans during your service. Current specials are also listed on our pricing page.

What payment methods do you accept?

We offer flexible payment options to accommodate our customers' preferences:

All major credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
Cash
Personal checks (for established customers)
Electronic payments (Venmo, Zelle, PayPal)
Invoicing options for commercial clients

Payment is typically collected upon completion of service after you've had the opportunity to inspect our work. For larger commercial jobs, we may request a deposit before beginning work, with the balance due upon completion. We provide digital receipts for all transactions and can supply formal invoices for business expense records if needed.

Booking & Scheduling

How far in advance should I book window cleaning services?

Booking timeframes vary by season in Kansas City:

Peak Seasons (Spring & Fall): We recommend booking 2-3 weeks in advance during our busiest periods (April-May and September-October)
Summer Months: Typically 1-2 weeks advance booking is sufficient
Winter Months: Often we can accommodate appointments within 3-7 days
Special Events/Real Estate Showings: For time-sensitive needs, let us know and we'll do our best to accommodate rush appointments

Maintenance plan customers receive priority scheduling and can reserve preferred dates well in advance. For last-minute requests, we maintain some flexibility in our schedule for urgent situations – just call our office at (816) 283-6572 to check availability. The easiest way to book is through our online scheduling form or by phone.

What is your cancellation policy?

We understand that plans change, and our cancellation policy is designed to be reasonable while respecting our scheduling commitments:

Standard Appointments: We request 24 hours' notice for cancellations or rescheduling
Same-Day Cancellation: May incur a $50 fee to cover scheduling and preparation costs
Weather-Related Cancellations: No fee if we need to reschedule due to inclement weather
No-Shows: Appointments where we arrive and cannot access the property may be subject to a trip charge

If you need to reschedule, we'll do our best to accommodate your new preferred date. For weather cancellations, we typically contact you the day before if the forecast looks problematic. We monitor weather conditions closely and may suggest rescheduling if conditions would compromise our safety or the quality of our work.

Do you provide same-day estimates?

Yes, we offer several convenient estimation options:

Phone/Online Estimates: For standard residential properties, we can often provide ballpark estimates based on window count and home type
Same-Day Estimates: For properties in the Kansas City area, we can frequently provide same-day on-site estimates if requested before noon
Virtual Estimates: Using photos or video calls, we can provide estimates without an in-person visit
Detailed Written Quotes: Following an estimate, we provide a detailed written quote breaking down all costs

All estimates are free and come with no obligation. Our estimates are valid for 30 days, giving you time to consider our services. For complex commercial properties or homes with unique architectural features, we generally recommend an on-site assessment to ensure accuracy. You can request an estimate through our contact page or by calling (816) 283-6572.

Special Situations & Services

Can you remove hard water stains from windows?

Yes, we specialize in hard water stain removal, a common issue in the Kansas City area due to mineral-rich water and sprinkler systems. Our approach to hard water stains includes:

Assessment: We evaluate the severity of mineral deposits to determine the appropriate treatment
Specialized Solutions: We use professional-grade mineral deposit removers safe for glass
Mechanical Methods: For stubborn deposits, we may use fine polishing compounds and tools
Preventative Treatments: We can apply protective coatings to reduce future buildup

Hard water stain removal is priced separately from standard cleaning, as it requires additional time, specialized products, and techniques. Mild cases typically add $5-10 per affected window, while severe cases requiring intensive restoration may cost $15-25 per window. For extremely damaged glass, we'll advise whether restoration or replacement is more cost-effective.

We also offer recommendations to prevent future hard water stains, such as adjusting sprinkler patterns and applying protective treatments.

Do you clean windows for post-construction cleanup?

Yes, we specialize in post-construction window cleaning, which requires different techniques and solutions than maintenance cleaning. Our post-construction service includes:

Paint Overspray Removal: Using specialized scrapers and solvents safe for glass
Construction Debris Cleaning: Removing concrete splatter, caulk, adhesives, and stickers
Frame & Track Detailing: Thorough cleaning of all window components, often still containing construction dust
Glass Protection: Final treatment to protect new windows from environmental contaminants

Post-construction cleaning is priced higher than standard cleaning due to the intensive labor and specialized products required. We work with many contractors and builders in the Kansas City area and can coordinate directly with your construction manager to schedule cleaning at the optimal time in the building process.

For new construction or major renovations, we recommend professional window cleaning before final walk-through, as construction debris can permanently damage glass if left untreated.

What additional services do you offer besides window cleaning?

We offer several complementary services that pair well with window cleaning:

Gutter Cleaning: Removing debris and checking for proper drainage
Pressure Washing: For decks, patios, siding, and driveways
Solar Panel Cleaning: Specialized cleaning to maintain energy efficiency
Chandelier & Light Fixture Cleaning: For hard-to-reach lighting elements
Screen Repair: Fixing or replacing damaged window screens
Glass Restoration: For scratched or damaged glass surfaces

Bundling services often results in cost savings compared to booking them separately. For example, combining window and gutter cleaning typically saves 10-15% on the total price. Our technicians are cross-trained in multiple services, allowing us to provide comprehensive property maintenance with the same attention to detail we bring to window cleaning.

For more information about our additional services, please visit our services page or ask your technician during your window cleaning appointment.

How do you handle historical windows or leaded glass?

Historical windows and specialty glass require expert care, which we're proud to provide. Our approach includes:

Gentle Cleaning Methods: Using pH-neutral solutions and soft cloths instead of squeegees when appropriate
Careful Pressure Control: Applying minimal pressure to fragile or antique glass
Special Attention to Leading: For leaded glass, we clean each section individually and protect the lead came
Preservation Techniques: Following historical preservation guidelines for registered historic properties
Documentation: Noting any pre-existing damage or concerns before cleaning

Our technicians receive specialized training in handling delicate and valuable windows. For stained glass, we coordinate with preservation specialists when needed and can recommend restoration experts if we identify issues beyond cleaning.

Historical window cleaning may take longer and cost slightly more than standard window cleaning due to the extra care required, but our expertise ensures these irreplaceable architectural elements are properly maintained.