Insurance Coverage and Liability Information
Your peace of mind is our priority. Learn about our comprehensive insurance coverage that protects your property and our team.
Our Commitment to Safety and Protection
At Nielson Family Window Cleaning, we understand that inviting service professionals onto your property requires trust. That's why we maintain comprehensive insurance coverage that protects both your property and our team members. Our insurance policies are designed to provide complete peace of mind while we deliver exceptional window cleaning services to homes and businesses throughout Kansas City.
As a professional window cleaning company, we take our responsibility seriously. Our team works at various heights and on different property types, which is why proper insurance coverage isn't just a legal requirement—it's a fundamental aspect of our business ethics and commitment to professional service.
Our Insurance Coverage
General Liability Insurance
Our comprehensive general liability insurance policy provides coverage for:
- Property damage that may occur during service delivery
- Accidental damage to windows, frames, sills, or surrounding areas
- Water damage protection
- Third-party bodily injury claims
- Coverage for both residential and commercial properties
Our general liability policy includes coverage up to $2,000,000, ensuring that your property is fully protected in the unlikely event of damage during our service.
Workers' Compensation Insurance
All of our window cleaning professionals are covered by workers' compensation insurance, which provides:
- Coverage for work-related injuries or illnesses
- Medical expenses coverage for our team members
- Wage replacement for injured workers
- Protection for property owners from potential lawsuits related to worker injuries
This coverage ensures that our team members are protected while working on your property, and it eliminates your liability as a property owner for potential workplace injuries that might occur during our service.
Commercial Auto Insurance
Our service vehicles are fully insured with commercial auto insurance that includes:
- Liability coverage for accidents involving our vehicles
- Coverage for equipment and tools transported in our vehicles
- Protection against damage to property caused by our vehicles
This coverage extends to all locations where our vehicles operate, including residential neighborhoods and commercial properties throughout Kansas City.
Professional Liability Insurance
Also known as Errors and Omissions (E&O) insurance, our professional liability coverage protects against claims related to:
- Professional negligence
- Failure to deliver services as promised
- Errors in service delivery
- Breach of contract claims
This additional layer of protection demonstrates our commitment to professional standards and accountability in all our window cleaning services.
Insurance Verification
We understand that many property owners, especially commercial clients and property managers, need to verify our insurance coverage before service begins. We make this process simple and transparent:
- Upon request, we can provide current Certificates of Insurance (COI) directly to you or your property management company
- We can add your property as an "Additional Insured" on our policy when required for commercial contracts
- Our insurance documentation is always up-to-date and readily available
- We're happy to have our insurance agent communicate directly with your property management team if needed
To request verification of our insurance coverage, please contact our office at (816) 283-6572 or email us at eliannahayes@nielsonfamlwc.com.
Our Risk Management Practices
Beyond insurance coverage, Nielson Family Window Cleaning implements comprehensive risk management practices to prevent accidents and property damage:
Staff Training and Certification
All our window cleaning professionals undergo rigorous training in:
- Safe working practices at heights
- Proper use of ladders, lifts, and safety equipment
- Identification and mitigation of potential hazards
- Proper handling of cleaning equipment and solutions
- Property protection protocols
Equipment Maintenance and Inspection
We regularly inspect and maintain all our equipment, including:
- Ladders and scaffolding
- Safety harnesses and fall protection equipment
- Water-fed poles and cleaning tools
- Service vehicles
Property Protection Protocols
Before beginning any window cleaning project, we implement specific measures to protect your property:
- Furniture and floor protection in interior spaces
- Landscaping protection for exterior work
- Careful handling of window treatments and fixtures
- Thorough cleanup after service completion
In the Unlikely Event of Damage
While we take every precaution to protect your property, we understand that accidents can occasionally happen. If property damage occurs during our service:
- We document the damage immediately and notify you
- Our team leader will file an incident report with detailed information
- We promptly contact our insurance provider to initiate the claims process
- We work directly with you to ensure the claim is processed efficiently
- Our goal is to resolve any issues quickly and to your complete satisfaction
Our claims process is designed to be straightforward and hassle-free, reflecting our commitment to customer service excellence even in challenging situations.
Frequently Asked Questions About Our Insurance
Do you provide proof of insurance before starting work?
Yes, we can provide Certificates of Insurance (COI) upon request before beginning any project. For commercial clients, we routinely provide this documentation as part of our standard onboarding process.
Are your insurance policies current?
Absolutely. We maintain active, up-to-date insurance policies at all times. Our coverage is reviewed annually to ensure it meets or exceeds industry standards and provides comprehensive protection.
Does your insurance cover high-rise window cleaning?
Yes, our insurance policies specifically include coverage for high-rise window cleaning services. We maintain appropriate coverage for all heights and building types we service throughout Kansas City.
What happens if something in my home is damaged?
In the rare event that damage occurs, we take full responsibility. We document the damage, file a claim with our insurance provider, and work directly with you to ensure the situation is resolved quickly and to your satisfaction.
Do I need special insurance to hire a window cleaning company?
No, you don't need special insurance to hire our services. Our comprehensive insurance coverage is designed to protect both your property and our workers, eliminating the need for additional insurance on your part.
Have Questions About Our Insurance Coverage?
If you have any questions about our insurance policies, liability coverage, or risk management practices, we're happy to provide more information. Your peace of mind is important to us.
Contact us today to discuss your window cleaning needs or to request verification of our insurance coverage:
Phone: (816) 283-6572
Email: eliannahayes@nielsonfamlwc.com
Address: 3509 Brooklyn Ave, Kansas City, MO, 64109-2521