Our Service Warranty and Satisfaction Guarantee

At Nielson Family Window Cleaning, we stand behind our work with comprehensive guarantees that protect your investment and ensure your complete satisfaction.

Our Commitment to Excellence

Since establishing our family-owned business, we've built our reputation on delivering exceptional window cleaning services throughout Kansas City. Our commitment to quality isn't just a promise—it's backed by formal guarantees that provide you with peace of mind and protection.

We understand that hiring a service provider involves trust. That's why we've created transparent, straightforward policies that demonstrate our confidence in our work and our dedication to your satisfaction.

100% Satisfaction Guarantee

Your complete satisfaction is our primary goal. We believe you should only pay for services that meet your expectations.

What Our Satisfaction Guarantee Covers:

  • Streak-Free Results: We guarantee streak-free, spotless windows upon completion of our service.
  • Thorough Cleaning: All accessible surfaces will be properly cleaned according to industry standards and best practices.
  • Professional Conduct: Our team will conduct themselves professionally, respect your property, and follow all agreed-upon protocols.
  • Timely Service: We will arrive within the scheduled appointment window and complete the work in a timely manner.

How Our Satisfaction Guarantee Works:

If you're not completely satisfied with any aspect of our service, simply notify us within 48 hours of service completion. We will:

  1. Return to your property at no additional charge
  2. Address any areas that don't meet our high standards
  3. Ensure the work is completed to your satisfaction

We don't consider a job complete until you're 100% satisfied with the results. Your approval is the final step in our service process.

7-Day Rain Guarantee

Weather in Kansas City can be unpredictable. That's why we offer a comprehensive rain guarantee to protect your investment.

What Our Rain Guarantee Covers:

  • If it rains within 7 days of your window cleaning service
  • If the rain causes visible water spots or streaking on your exterior windows
  • If the affected windows were cleaned as part of our service

How Our Rain Guarantee Works:

If rain affects your newly cleaned windows within 7 days of service:

  1. Contact us within 24 hours after the rain event
  2. We'll schedule a return visit at no additional charge
  3. We'll re-clean the affected exterior windows

Limitations and Conditions:

Our rain guarantee is subject to the following reasonable conditions:

  • The guarantee applies to exterior windows only
  • The guarantee covers rain events only, not sprinklers, pressure washing, or other water sources
  • Return service will be scheduled based on availability, typically within 5-7 business days
  • The guarantee is valid for a single return visit within the 7-day period

30-Day Workmanship Warranty

We stand behind the quality of our work with a comprehensive 30-day workmanship warranty.

What Our Workmanship Warranty Covers:

  • Cleaning Quality: Any issues related to the quality of our cleaning work
  • Missed Areas: Any accessible areas that were overlooked during the initial service
  • Damage Resolution: Proper handling of any valid claims for items damaged during our service

How Our Workmanship Warranty Works:

If you discover any issues related to our workmanship within 30 days of service:

  1. Contact our office with details about the specific concern
  2. We'll assess the situation promptly, typically within 1-2 business days
  3. For valid claims, we'll schedule corrective service at no additional charge

This warranty represents our commitment to quality and provides you with extended protection beyond the initial service date.

Property Protection Guarantee

While we take extensive precautions to protect your property, we also provide clear protection in the unlikely event of damage.

Our Comprehensive Insurance Coverage:

  • General Liability Insurance: We maintain comprehensive general liability insurance to protect your property
  • Workers' Compensation: All our team members are covered by workers' compensation insurance
  • Bonded Professionals: Our company is fully bonded for your additional protection

Damage Claim Process:

In the rare event that damage occurs during our service:

  1. Notify us immediately or within 24 hours of service completion
  2. Document the damage with photographs if possible
  3. Our management team will assess the situation promptly
  4. Valid claims will be processed through our insurance provider
  5. We'll work diligently to resolve the matter fairly and efficiently

For verification of our insurance coverage or more details about our protection policies, please contact our office directly at (816) 283-6572.

Service Limitations and Exclusions

While we strive to provide exceptional service in all situations, there are certain limitations and exclusions to our guarantees that we communicate transparently:

Conditions Outside Our Control:

  • Pre-existing Damage: Our guarantees do not cover pre-existing damage to windows, frames, screens, or surrounding areas
  • Hard Water Stains: Severe mineral deposits or hard water stains may require specialized treatment not included in standard cleaning
  • Construction Debris: Paint, concrete, or construction materials on windows may require specialized removal services
  • Window Defects: Manufacturer defects, seal failures, or delamination issues are not covered by our guarantees

Service-Specific Limitations:

  • Extremely high or difficult-to-access windows may have specific limitations noted at the time of service
  • Historical or specialty glass may have specific care requirements and limitations
  • Weather conditions may occasionally necessitate rescheduling for safety reasons

We will always communicate any limitations clearly before beginning work and document any pre-existing conditions to ensure transparency.

How to Request Service Under Our Guarantees

We've made it simple to request service under any of our guarantees:

Contact Methods:

  • Phone: Call our customer service team at (816) 283-6572
  • Email: Send details to eliannahayes@nielsonfamlwc.com
  • Online: Submit a service request through our website contact form

Information to Provide:

  • Your name and address
  • Date of original service
  • Description of the issue
  • Photos of the issue (if applicable)
  • Preferred contact method for follow-up

Our team will respond to all guarantee service requests within one business day to address your concerns promptly and professionally.

Our Ongoing Commitment

These guarantees reflect our fundamental values as a family-owned business. We believe in:

  • Accountability: Taking responsibility for the quality of our work
  • Transparency: Communicating clearly about what we can and cannot do
  • Integrity: Honoring our commitments without exception
  • Excellence: Continuously improving our processes and results

We regularly review and update our guarantee policies to ensure they provide meaningful protection and reflect our commitment to exceptional service.

These guarantees are provided by Nielson Family Window Cleaning, located at 3509 Brooklyn Ave, Kansas City, MO, 64109-2521. All guarantees are subject to the terms and conditions outlined on this page.

Last updated: March 2025

Questions About Our Guarantees?

If you have any questions about our service guarantees or would like additional information, please don't hesitate to contact us:

Phone: (816) 283-6572

Email: eliannahayes@nielsonfamlwc.com

Address: 3509 Brooklyn Ave, Kansas City, MO, 64109-2521

We're happy to provide additional details about our guarantees or explain how they apply to your specific situation.

Contact Us Today