Privacy Policy

Information We Collect

We collect information about you in various ways when you interact with our Website and services:

Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: When you request a quote, schedule a service, or contact us, we collect your name, email address, phone number, and physical address.
• Service Information: Details about your property and the services you're interested in, including property type, window count, and service preferences.
• Communication Records: Records of your communications with us, including emails, phone calls, and in-person conversations related to our services.
• Payment Information: When you pay for our services, we collect payment information, which may include credit card details, billing address, and other financial information necessary to process your payment.

Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and your interaction with our Website:

• Usage Information: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and actions taken on our Website.
• Device Information: Information about the device you use to access our Website, including device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To provide and maintain our window cleaning services, process transactions, and fulfill your requests.
• Customer Service: To respond to your inquiries, provide customer support, and address any issues related to our services.
• Communication: To communicate with you about our services, including sending service confirmations, appointment reminders, and updates about your scheduled services.
• Marketing and Promotions: With your consent, to send you marketing communications about our services, special offers, and promotions that may be of interest to you.
• Improving Our Services: To analyze and improve our Website and services, develop new features, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Safety and Security: To protect the safety, rights, and property of Nielson Family Window Cleaning, our customers, and others.

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Professional Advisors: We may share information with professional advisors, such as lawyers, accountants, and insurers, where necessary for the provision of their services.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Nielson Family Window Cleaning, our customers, or others.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Children's Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove such information from our systems.

Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Nielson Family Window Cleaning
3509 Brooklyn Ave
Kansas City, MO 64109-2521
Phone: (816) 283-6572
Email: eliannahayes@nielsonfamlwc.com

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.