Terms of Service Agreement

1. Acceptance of Terms

By accessing our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or Services.

Nielson Family Window Cleaning reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website or Services following the posting of revised Terms means you accept those changes.

2. Service Description

Nielson Family Window Cleaning provides professional window cleaning services for residential and commercial properties in Kansas City and surrounding areas. Our services include but are not limited to:

• Interior and exterior window cleaning
• Screen and track cleaning
• High-rise window cleaning
• Post-construction window cleaning
• Hard water stain removal
• Gutter cleaning and maintenance

The specific services to be provided will be agreed upon between you and Nielson Family Window Cleaning prior to commencement of work.

3. Scheduling and Appointments

3.1 Booking Services

Services can be booked through our Website, by phone at (816) 283-6572, or by email at eliannahayes@nielsonfamlwc.com. All bookings are subject to availability.

3.2 Cancellations and Rescheduling

We understand that circumstances may change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 25% of the quoted service price.

3.3 Weather Conditions

Window cleaning services are weather-dependent. Nielson Family Window Cleaning reserves the right to reschedule appointments due to inclement weather conditions including but not limited to heavy rain, snow, high winds, or extreme temperatures that may affect the quality of service or pose safety risks.

4. Pricing and Payment

4.1 Quotes and Estimates

Quotes provided are based on information supplied by you and our assessment of the property. Final pricing may vary if the actual conditions differ from those described or observed during the initial assessment.

4.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. For commercial clients with ongoing service agreements, payment terms will be specified in the service contract.

4.3 Accepted Payment Methods

We accept cash, checks, credit cards, and electronic payments. A receipt will be provided upon request.

4.4 Late Payments

Payments not received within 30 days of service completion may be subject to a late fee of 1.5% per month on the outstanding balance.

5. Service Guarantees and Limitations

5.1 Satisfaction Guarantee

Nielson Family Window Cleaning stands behind the quality of our work. If you are not completely satisfied with our services, please notify us within 48 hours of service completion, and we will return to address any issues at no additional cost.

5.2 Rain Policy

If it rains within 24 hours after we clean your windows, we will return to touch up the affected exterior windows at no additional charge. This guarantee must be claimed within 48 hours of the rainfall.

5.3 Limitations

Our satisfaction guarantee and rain policy do not cover:

• Interior windows affected by condensation
• Windows that become dirty due to construction, painting, or other work performed after our service
• Pre-existing damage or defects in windows
• Stains that were identified as potentially permanent during the initial assessment

6. Property Access and Preparation

You agree to provide Nielson Family Window Cleaning with reasonable access to all areas requiring service. This includes:

• Ensuring clear access to windows (moving furniture, plants, or decorations as needed)
• Securing pets in a safe area away from work zones
• Providing access to water and electrical outlets if required
• Being present or arranging for a representative to be present if required for property access

Failure to provide necessary access may result in an incomplete service and additional charges may apply for return visits.

7. Liability and Insurance

7.1 Insurance Coverage

Nielson Family Window Cleaning maintains comprehensive general liability insurance and workers' compensation insurance. Proof of insurance is available upon request.

7.2 Property Damage

In the rare event that damage occurs as a direct result of our services, please notify us within 48 hours of service completion. We will assess the damage and, if determined to be caused by our work, will arrange for repair or compensation.

7.3 Pre-existing Conditions

Nielson Family Window Cleaning is not responsible for pre-existing property conditions including but not limited to:

• Damaged or defective windows, screens, or frames
• Improperly installed windows
• Scratched glass or other pre-existing damage
• Paint or other materials on windows

We will make reasonable efforts to identify and inform you of any pre-existing issues before beginning work.

7.4 Limitation of Liability

Nielson Family Window Cleaning's liability is limited to the cost of the services provided. We are not liable for indirect, incidental, special, consequential, or punitive damages.

8. Website Use

8.1 Content Accuracy

While we strive to ensure that all information on our Website is accurate and up-to-date, we make no representations or warranties about the accuracy, reliability, completeness, or timeliness of the content.

8.2 Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Nielson Family Window Cleaning and is protected by United States and international copyright laws.

8.3 Prohibited Activities

When using our Website, you agree not to:

• Use the Website in any way that violates any applicable federal, state, local, or international law
• Attempt to gain unauthorized access to any portion of the Website
• Use the Website to transmit malware or other harmful code
• Engage in any activity that interferes with the proper functioning of the Website

9. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at Privacy Policy.

10. Termination

Nielson Family Window Cleaning reserves the right to terminate or suspend your access to the Website or Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without giving effect to any principles of conflicts of law. Any dispute arising under or relating in any way to these Terms will be resolved exclusively in the courts located in Jackson County, Missouri.

12. Contact Information

If you have any questions about these Terms, please contact us at:

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

14. Entire Agreement

These Terms constitute the entire agreement between you and Nielson Family Window Cleaning regarding the use of our Website and Services, superseding any prior agreements between you and Nielson Family Window Cleaning.